How do you go about deciding on a strategy to employ when dealing with a difficult customer?
The best way to deal with a difficult customer is the stay quiet, encourage them to talk, and listen to everything they are dissatisfied with. You will want to jump in and defend yourself/company but don.t. When they finish politely answer back if I understand you correctly and repeat back to them their key concerns with your plan to rectify it with a timeline. Let me know you are going to take care of it in a timely manner and follow back to make sure it has been done.
