What’s the best business strategy for small business customer retention?
Building a Customer Retention Machine
- Be a company your customers want to succeed (develop a great startup story)
- Provide a buying experience that is second to none.
- Thank your customers regularly for their patronage.
- Reward your customers for their continued support of your business.
- Collect customer testimonials and share them on your site and in your marketing. You want customers to feel like they are on a winning team.
