What factors contribute to a customer having an excellent experience?
First, begin with yourself as a customer and ask what would be the perfect experience. Then broaden this question to others.
Providing a Great Customer Experience
- Does the product or service provide/do what it is supposed to do?
- Did your product/service exceed expectations?
- Was purchasing the product/service effortless?
- Was the service after the sale great?
- Did you fulfill the warranty?
- Did you thank the customer/ client for the sale?
- Did you ask for customer feedback after the sale?
