The Effects of Good Customer Service

What are the effects of good customer service in my business? Great Customer Service results in a REPEAT CUSTOMER who tell everyone they know to buy from you. It is your primary goal is business to provide great customer service defined by a perfect buying...

The First Rule of Customer Service

What is the first rule of customer service? FIRST RULE OF CUSTOMER SERVICE Creating the perfect buying experience so the customer becomes a raving fan who continue to buy from you and tell others to buy from...

Taking Advice from a Younger Person

Would you take a good advice from a younger person? I would take great advice from a toddler but the secret is knowing when you are getting great advice and it generally comes from someone who has experience in the area they are giving advice in. But I have learned...

Every Customer Should Be a Repeat Customer!

What is a good percentage of repeat customers? I have tracked all my customers for 20 years and have found that 1/3 of all my business is repeat customers in that 1/3 is referred by my customers and 1/3 comes from my marketing. Your goal is to have every customer...

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