How can I improve customer service in my business? …
5 WAYS TO DRAMATICALLY IMPROVE CUSTOMER SERVICE
- Define what the perfect customer experience would look like.
- Get customer feedback to determine what they want and what is lacking.
- Have a friend or family member experience your company and request customer service and get their feedback.
- Empower your employees who make the FIRST CONTACT to handle the situation when possible and this should be 90% of the time.
- Keep score. Get surveys from customers to confirm you are providing great customer service.